Question: 1. How do privacy concerns affect technologies like the staff monitoring system used by Bank of America's call centers or Cataphora's email analysis software? 2.

1. How do privacy concerns affect technologies like the staff monitoring system used by Bank of America's call centers or Cataphora's email analysis software?

2. This chapter describes how some businesses monitor their staff members' online activities to maintain tabs on their workloads and productivity. What drawbacks do you see in this model?

3. Do you believe that COVID-19 will have an impact on high school teacher evaluations after considering the examples provided in this chapter? What impact do you anticipate COVID-19 will have on teacher assessment in the future?

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