Question: 1 How do subject lines for e-mails differ from those for paper messages? 2 Should e-mail messages use your attitude, positive emphasis, and reader benefits?

1 How do subject lines for e-mails differ from those for paper messages?

2 Should e-mail messages use your attitude, positive emphasis, and reader benefits?

3. What is Flaming?

4. Why is it better to fix errors in grammar and punctuation only after you have revised for content, organization, and style?

5. Why are short and simple words usually the best?

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