Question: 1. How do you define a purpose, create goodwill, and adapt your message for an audience during an everyday business transaction, such as making

1. How do you define a purpose, create goodwill, and adapt your message for an audience during an everyday business transaction, such as making a deposit at the bank or check- ing out groceries? Do you invest the time to truly interact with the people with whom you come in contact? How do the people with whom you interact respond to you? What impression does it leave you?

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