Question: 1. How does a complete performance management system differ from the use of annual performance appraisals? 2. Give two examples of an administrative decision that

1. How does a complete performance management system differ from the use of annual performance appraisals?

2. Give two examples of an administrative decision that would be based on performance management information. Give two examples of developmental decisions based on this type of information.

3. How can involving employees in the creation of performance standards improve the effectiveness of a performance management system? (Consider the criteria for effectiveness listed in this chapter.

4. Imagine that a pet supply store is establishing a new performance management system to help employees provide better customer service. Management needs to decide who should participate in measuring the performance of each of the stores salespeople. From what sources should the store gather information? Why?

5. Would the same sources be appropriate if the store in the previous Question used the performance appraisals to support decisions about which employees to promote?

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