1. How does a complete performance management system differ from the use of annual performance appraisals? (LO 10-D 2. Give two examples of an administrative decision that would be based on performance management information. Give two examples of developmental decisions based on this type of information. (LO 10-2) 5.Imagine that a pet supply store is establishing a new performance management system to help employees provide better customer service Management needs to decide who should participate in measuring the performance of each of the store's salespeople. From what sources should the store gather information? Why? (LO 10-5) 7. Suppose you were recently promoted to a supervisory job in a company where you have worked for two years. You genuinely like almost all your co- workers, who now report to you. The only exception is one employee, who dresses more formally than the others and frequently tells jokes that embarrass you and the other workers. Given your preexisting feelings for the employees, how can you measure their performance fairly and effectively? (LO 10-7) 9. Besides giving employees feedback, what steps can a manager take to improve employees' performance? (LO 70-8)