1. How does a manager communicate their authority? Give specific verbal and non-verbal examples.

2. When dealing with conflicts, which of these style choices from Chapter 5 would you choose, and why (Avoiding, Accommodating, Competing, Collaborating, Compromising).

Praise Progress, Not Just Perfection

Make Praise Specific

Praise Promptly

Praise Sincerely

Use Descriptive I Language

Focus on Solving Problems, Not Controlling Others

Be Honest: Dont Manipulate

Show Concern for Others

Demonstrate an Attitude of Equality

Keep an Open Mind

Offering Constructive Feedback

Responding to Criticism

Seek More Information

Agree with the Criticism

Work for a Cooperative Solution

Negotiation Strategies and Outcomes

Preparing to Negotiate

Conducting the Negotiation

Give a specific example that demonstrates how you would apply your preferred style.

3. Briefly describe a communication challenge or conflict you've faced at work. Tell us how you handled it or are thinking of handling it.