1. How does a manager communicate their authority? Give specific verbal and non-verbal examples.

2. When dealing with conflicts, which of these style choices from Chapter 5 would you choose, and why (Avoiding, Accommodating, Competing, Collaborating, Compromising). Give a specific example that demonstrates how you would apply your preferred style.

3. Briefly describe a communication challenge or conflict you've faced at work. Tell us how you handled it or are thinking of handling it.