1)

Huamn relations is how we interact with:

Supervisors

Customers

Coworkers

All of the above

2)

Attitudes can be defined as:

Group of answer choices

Thoughts you have accepted as true and that lead you to think, feel, or act positively or negatively towards a person, idea, or event.

The prejudices you harbor even when you know they are not true,

The contagious nature of positive thinking experienced only outside the workplace

None of the above

3)

Attitudes have three components. Which of the following is NOT one of those three components.

Group of answer choices

Cognitive

Perfect competition

Emotional

Behavioral

4)

The success of an organization is greatly influenced by the attitudes of its leaders.

Group of answer choices

True

False

5)

Businesses are realizing the importance of empathizers in working with customers. An empathizer is someone who:

Group of answer choices

Businesses are realizing the importance of empathizers in working with customers. An empathizer is someone who:

is someone able to imagine themselves in someone else's position and understand what that person is feeling.

is someone who can distill the important points of conversations.

is someone who ignores advice of managers when they think they have a better way of doing something.

6)

Attitudes are formed as the result of many influences. One of these is called Role Model Identification. Role model identification is:

Group of answer choices

Working hard to stand out and be a role model for new employees.

Switching responsibilities with another worker so that you can better understand different roles in the organization.

trying to be like someone you admire.

Filling empty time with study and research.

7)

There is no connection between profitability and workers' attitudes.

Group of answer choices

True

False

8)

There are certain attitudes that are valued by employers in their workers. One of these is self-motivation. This attitude is important because:

Group of answer choices

Self-motivated people take responsibility for the job and are dedicated to getting the work done.

Self-motivated people are always looking at how to take advantage of a situation or another work to improve their situation.

Self-motivated workers refuse to complain about anything.

A self-motivated worker knows how to look busy.

9)

One reason to use self-disclosure is to create strong relationships. Another reason is to:

Group of answer choices

is to repair a damaged relationship.

to make your boss look bad.

to set a new set of personal values.

None of the above

10)

If supervisors create emotional pain for the people they supervise then this is a form of :

Group of answer choices

generosity

toxicity

hegemony

forgiveness

11)

There are factors that influence our emotional development. One of these is:

Group of answer choices

profit

apologizing too much

focus on trivialities

Temperament

12)

Which of the following styles is most effective for managing your emotions:

Group of answer choices

Suppressing your emptions

capitulating to your emotions.

overexpressing your emotions.

accommodating your emotions

13)

Which of the following emotions can help build positive energy and a sense of happiness:

Group of answer choices

Anger

Gratitude

Jealousy

Irritation

14)

The employee-customer profit chain theory states that:

Group of answer choices

the attitude of employees has no direct affect on the profitability of companies.

employees that constantly deal with customers are drained of positive feelings and the company's profits go down.

expressing emotions to customers in a way that is uncomfortable will increase the profits of the company.

If the company keeps its employees happy then those employees will provide better service to customers and the customers will buy more from the company.

15)

Which of the following is a way of providing positive reinforcement to employees:

Group of answer choices

Recognizing employees for work well done.

deducting money from the employee's paycheck for mistakes made.

informing everyone in the company when a person makes a mistake.

All of the above

16)

By engaging in active listening the listener is showing the speaker:

Group of answer choices

Contempt

Boredom

Respect

self-disclosure

17)

One danger about self-disclosure is that:

Group of answer choices

Self-disclosure can improve communications.

Self disclosure can help repair damaged relationships.

self disclosure can encourage self-disclosure in the other person.

We can sometimes over-disclose information in a way that is not appropriate.

18)

One of the positive emotions that can build positive energy and happiness is Pride. In this context "Pride" means:

Group of answer choices

pride in what you have been able to achieve.

pride in thinking you are better than those around you.

pride in never taking responsibility for mistakes.

None of the above

19)

In the field of positive psychology, "flow" is characterized by:

Group of answer choices

fits and starts in understanding the emotions of others.

draining our minds and hearts of all emotion.

complete absorption in a task that elicits a deep feeling of enjoyment.

removing any need for self-disclosure.

20)

Emotional imbalance occurs when:

Group of answer choices

when we inhibit the expression of some emotions while overemphasizing the expression of others.

when we have a high emotional intelligence (EQ)

When we empathize with the emotions of others.

None of the above

21)

A truth about apologies is that:

Group of answer choices

Supervisors should never apologize.

New employees should never apologize.

Apologizing makes you look weak.

an apology has the power to repair harm, mend relationships, and soothe wounds

22)

The first step in the conflicts resolution process is to:

Group of answer choices

Clarify the perceptions of the parties

Implement the options with integrity

Collect all of the facts.

Decide whether there is a true disagreement or only a misunderstanding.

23)

We are born with good human relations skills they cannot be learned.

Group of answer choices

True

False

24)

Gender bias is also referred to as "sexism"

Group of answer choices

True

False

25)

In the past 10 years the historical wage gap between men and women working the same jobs has completely disappeared.

Group of answer choices

True

False

26)

The "glass ceiling" refers to:

Group of answer choices

The inability of Chief Financial Officers to advance to CEO positions.

The fragile nature of being a CEO these days

The difficulty in women to advance from middle management positions into executive positions in the workplace.

Sticking to your core values when it is difficult to do so.

27)

Statistically having women on the board of directors of a corporation improves company performance.

Group of answer choices

True

False

28)

Flextime includes all of the following scheduling arrangements EXCEPT:

Group of answer choices

Compressed workweek

Working onsite during regular hours with no flexibility.

PTO Banks

Job sharing

29)

Sexual Harassment in the work place takes two forms. One of these is quid pro quo situations. The other is:

Group of answer choices

Maintaining a hostile work environment

Maintaining a salubrious work environment

Maintaining a creative work environment

Maintaining a precocious work environment

30)

The way we choose to earn, save, and spend our money determines, to a large measure, the quality of our lives.

Group of answer choices

True

False

31)

Your Non-Financial resources include:

Group of answer choices

Good physical and mental health

Your education and training

Ability to set time apart for leisure activities

None of the above

32)

The ADA

Group of answer choices

is a law that bans discrimination based on age

is a law that bans discrimination based on gender

is a law that bans discrimination based on religion

is a law that bans discrimination based on disability or handicap.