Question: 1. In a computer engineering data center, there were 8 incidents (server crashes and electrical issues) reported over a year. The total work hours in

1. In a computer engineering data center, there were 8 incidents (server crashes and electrical issues) reported over a year. The total work hours in the data center for the same period, which were 500,000 hours. Calculate the incident rate and express it per 100 full-time employees.

2. During an IT system failure, the IT response team took 20 seconds to be notified and an additional 2 minutes (120 seconds) to reach the affected server room. Calculate the total response time for the IT team to address the emergency.

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