1 Information about competitors activity and operations cannot be collected from the competitors themselves. *

True

False

2 Operational excellence is offering products that push the boundaries of product and service performance. *

True

False

3 Costa Coffee measured its processes, strategies and operations against Starbucks, whom are considered best in class. Costa Coffee used competitive advantage. *

True

False

4 Physical capacity, plant and machinery can be imitated but at a cost. *

True

False