1. Interpret at least two differenttexts through analysing, evaluating and integrating facts and ideas - for example:

Performance reports

Questionnaires/interview data/stakeholder feedback

Organisational records e.g. financial, sales, etc.

2. Using appropriate support materials, integrate information and ideas from a range of sources - for example:

Magazines

Networking sessions

Financial accounts

Use this information to communicate information to a relevant group or person, adapting your style of writing to the purpose and audience.

3. Use oral communication skills to speak with co-workers and stakeholders when developing options or implementing the continuous improvement plan including:

Active listening

Questioning techniques

4. Analyse performance by interpreting mathematical information. You may adopt the following methods:

Past trend analysis

Internal trend analysis

External trend analysis