1. It is important that you develop positive work relationships to build trust and confidence when leading a team. Identify one technique and one example for each of the following that helps you attain this:

• Adjusting interpersonal styles
• Different methods of communication
• Consultation processes
• Cultural and social sensitivity
• The role of networking

2. Which legislation would you refer to when dealing with bullying in your team? Briefly describe how this may impact workplace relationships?

3. Describe the following two methods and how you can use them to monitor, analyse and improve team relationships:

• Informal meetings
• Performance reviews.