$1.$ Let us understand various steps in process improvement with respect to $($wrt$)$ the Six Sigma cycle. Elimination of root or real cause must follow a systematic approach. Otherwise, you will have unexpected symptoms rather than eliminating the problem. Read Example $4\mathrm{.}1-$ root cause analysis to understand concepts from the real$-$life example of locating problems in the supplier$$s converter and use of jigs to remove odor problems. Let$$s check your understanding.

Companies use customer$-$oriented measures to determine all of the following:

$$ strategies to keep existing customers satisfied

$$ organize customers

$$ bring new customers

$$ encourage customers to return