1. List three defects or errors the following organizations may measure and seek to improve as part of a quality improvement management program or Six Sigma initiative. a. A supermarket such as Real Value (IGA) or Foodland b. A resort hotel such as Sandal c. A brewery such as Carib Brewery d. Your college or university (St.George's University) 2. Identify the four different quality costs and list two specific examples for each quality cost in a fast-food operation. (10 Marks) 3. Draw a Pareto chart and Perform a Pareto analysis on the following information: Reason for unsatisfying stay at hotel Frequency Unfriendly staff Room not clean Room not ready at check-in No towels at pool No blanket for pull-out sofa Pool water too cold Breakfast of poor quality Elevator too slow or not working Took too long to register Bill incorrect Total 18 5 32 26 4 3 (10 Marks) 6 10 7 4 115 X (10 marks)