Question: 1 main post -you must select 2 topics ( Effective Communication in Total Quality, Understanding the Role of Communication in Total Quality) from the chapter

1 main post -you must select 2 topics (Effective Communication in Total Quality, Understanding the Role of Communication in Total Quality) from the chapter 11 of Quality Management for Organizational Excellence and summarize in depth.

a) Your main response should be in depth to fully develop your answer. Defend your position with concrete examples from the textbook and real-life cases, if applicable.

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