Question: 1 main post -you must select 2 topics from chapter 7 ( understanding customer defined quality, Identifying external customer needs) from Quality Management for Organizational

1 main post -you must select 2 topics from chapter 7 ( understanding customer defined quality, Identifying external customer needs) from Quality Management for Organizational Excellence r and summarize in depth a) Your main response should be in depth to fully develop your answer. Defend your position with concrete examples from the textbook and real-life cases, if applicable.

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