Question: 1 main post -you must select 2 topics from the chapter 7 and summarize in depth from Quality and Productivity Management MAJOR TOPICS, Understanding Who

1 main post -you must select 2 topics from the chapter 7 and summarize in depth from Quality and Productivity Management MAJOR TOPICS, Understanding Who Is a CustomerUnderstanding Customer-Defined QualityIdentifying External Customer NeedsIdentifying Internal Customer NeedsCommunicating with CustomersUsing Customer Feedback to Make Design Improvements

a) Your main response should be in depth to fully develop your answer. Defend your position with concrete examples from the textbook and real-life cases, if applicable.

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