$1.$ Maslow

a$.$ List and explain, in order the $5$ different levels of needs in Maslow$$s hierarchy of needs theory $(10$ marks$)$

b$.$ Explain the $2$ principles that Maslow used to explain how these need impact human behaviour. $(4$ marks$)$

c$.$ Joanne was an employee of Trista enterprises in Toronto $2$ years ago. She left her job with the company as her husband got a new job in another province and the family moved with his work. A couple of months ago her husband got transferred back to Toronto. Joanne contacted Trista enterprises to see if they had any openings. Just as luck would have it they did and they hired her back. However, there have been a lot of changes in the company. Although the manager is the same; the staff have nearly completely changed and there are a lot of new faces. Her contract does not recognise her previous $5$ year so service with the company and she is at the start of the pay scale and subject to a $6$ month probationary period.

i$.$ At which stage is she at in the hierarchy of needs theory. $($explain your choice$)(2$ marks$)$

ii$.$ Discuss $2$ ways you would seek to motivate her based on which stages she is at in the hierarchy of needs. $(2$ marks$)$

$2.$ Hertzberg

a$.$ What are the differences between the $$hygiene factors$$ and the satisfier factors that Hertzberg outlined in his two factor theory? Include $2$ examples of each $(6$ marks$)$

b$.$ Grimm$$s Auto part has been manufacturing breaking systems for larger auto manufacturers for $20$ years. Unfortunately sales have been declining over the last $5$ or $6$ years. At the beginning of this year management had to take some radical steps to attempt to return the company to profitability or face closure. Management gave voluntary redundancy packages to workers, which some availed of$,$ but not enough. The company had to let more workers go$.$ They also reduced workers wages by $10\%$ in order to try and offset losses that the company has been struggling with. With the voluntary redundancies the company lost many experienced supervisors and have had to replace them and have chose to do so internally. The new supervisor have not been trained adequately and there have been reports of conflict as they and their coworkers adjust to their new role. The company has also changed their contracts which now makes overtime compulsory rather than optional.

i$.$ Which factor group has a greater influence on the regular workers at Grimm$$s Auto parts? Discuss your choice and give evidence $(4$ marks$)$

ii$.$ Using Hertzberg$$s theory, what would you do to manage and motivate the regular workers $(3$ marks$)$

$3.$ Job design

a$.$ What are the $5$ core characteristics that by which a person finds meaning in their job and becomes satisfied and motivated. $(2$ marks$)$

b$.$ How satisfied and motivated do think a police detective would be$?$ Use the $5$ core characteristics of a job to discuss your answer $(3$ marks$)$

c$.$ Some police detectives work a compressed working week. What is a compressed working week and discuss $2$ key advantages and disadvantages $(5$ marks$)$

d$.$ How satisfied and motivated do think a shelf stacker at Wal$-$Mart would be$?$ Use the $5$ core characteristics of a job to discuss your answer $(3$ marks$)$

e$.$ What is a flexible working week? What are the benefits of a flexible working week $(4$ marks$)$

f$.$ Do you think that a Wal$-$Mart could introduce a flexible working week to improve motivation and job satisfaction in their workforce? Explain your answer $(2$ marks$)$