1. Most environments suffer from instability, and relatively unstable environments have much more to gain from better flow that even stable environments. Who proved this concept true?

a. Taiichi ohno.

b. Hency ford.

c. W.edwards Deming.

2. Processes are the backbone of every company operation. There are two different kinds of logic that need to be documented along with each process, to bring value:

a. Diagrams to level seven and a project management office to keep process current.

b. The logic behind every step and how a given process is in line with the overall business strategy.

c. Policies and an annual audit process.