Question: 1. Name differences and similarities between the SQF and the EFQM Excellence Model 2. Discuss the strength and weaknesses of the SQF against the EFQM

1. Name differences and similarities between the SQF and the EFQM Excellence Model

2. Discuss the strength and weaknesses of the SQF against the EFQM model

3. Please explain what is the SERVQUAL model

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