Question: 1 Next to each item, state whether it's a functional or innovative product. 3D printers: Electric cars: Basic kitchen appliances: Pasta: Cooking gas: Security cameras:

1 Next to each item, state whether it's a functional or innovative product. 3D printers: Electric cars: Basic kitchen appliances: Pasta: Cooking gas: Security cameras: Stationary: Toilet Paper: Toothpaste: Electric toothbrush: Question 2 Part i: Give a scenario or use examples to explain why customer satisfaction plays an extremely important role in the supply chain. Be sure to mention any advantages of having a satisfied customer base. Part ii: You have been hired as a Supply Chain Manager for 10 years at a company. A new employee says to you "I just don't have any luck with managing suppliers, they just don't want to work with me. I know all the theories and frameworks for Supply Chain, and still I'm having this difficulty". Explain to your inexperienced co-worker why managing suppliers also requires soft skills, rather than just technical skills. Be sure to use examples to justify your point. Question 3 Part i: Consider the case study, then answer the question. Walmart is one of the most successful companies because of their supply chain. They aim to provide value by having a wide variety of products that are ALWAYS available. The products are also of reasonable quality with low

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