1) Operations management is defined as the design, operation, and improvement of the systems tharcreat and deliver the firm's primary [2 marks] 2) A transformation process is defined as a use of resources to transform Into some desired transformations. [2 marks] 3) How effectively an organization meets the wants and needs of customers relative to others that offer similar goods and services is known as [1 mark] 4) Characteristics of an Organization's goods or services that causes it to be perceived as better than the completion. [1 mark] 5) The special attributes or abilities that give an organization a competitive edge is known as [1 mark] 6) The approach, consistent with organization strategy, which is used to guide the operations function is known as [1 mark] 7) A production process such as those used by the chemical plants, or refineries that run for very long time without a start-and-stop behaviors associated with intermittent production is:...........[1 mark] 8) A measure of the effective use of resources, usually expressed as the ratio of output to single input are used for planning workforce requirements scheduling equipment financial analysis is known as 9) Define multi-factor productivity in terms of output and input. [1 mark] 10) Calculate the productivity for three employees who process 600 insurance policies in a week. work 8 hours per day, 5 days per week. [4 marks]