Question: 1. Operations management (OM) is the business function responsible for managing the process of creation of goods and services. Based on this statement, how do

1. "Operations management (OM) is the business function responsible for managing the process of creation of goods and services". Based on this statement, how do services differ from goods in operation management? Identify ANY three (3) ways to differentiate services from goods with clear explanation and relaed example for each. (8 marks)

2. Why is "quality of life" an element of intangible costs associated with location decisions? Provide an example as part of your discussion. (5 marks)

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