Question: 1 . PH managers struggle with quality outcomes, accountability, and patient safety. Briefly compare the differences between Lean and Six Sigma and summarize why each

1. PH managers struggle with quality outcomes, accountability, and patient safety. Briefly compare the differences between Lean and Six Sigma and summarize why each has been so effective for improving healthcare delivery.
2. Have you ever experienced working with any of the following QI tools: VSM,5 Whys, Kaizen, PDSA, or any of the control charting methods? Which one had the most value for your organization?
3. Why would it be beneficial to receive NCQA certification for your PH program?
4. Discuss why clinical research protocols based on the randomized control model may not be appropriate for PHM programs?
5. Develop a scenario comparing two PH programs and involving the use of a CBA.

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