Question: 1. Please consider the use case in ecommerce companies example UBER EATS or any other online food delivery service companies) and explore the systems used

1. Please consider the use case in ecommerce companies example UBER EATS or any other online food delivery service companies) and explore the systems used for their TPS, MIS and DSS. Analyze systems with Value Chain perspective.

Discuss the following

a. What are the data points considered to be captured in TPS system?

b. What could be different forms of MIS reports the related MIS system would generate for the consumption of different level of management.

c. Discuss information security challenges which are to be addressed in running online systems. How these threats are can be mitigated?

2. If you are hired as a consultant to implement CRM system for a leading Internet Service Provider (ISP), discuss the followings

a. What are the areas / business processes you would suggest the company should automate with a CRM system?

b. What could be different application cluster in the system being implemented?

c. Discuss in detail what are different tangible and intangible benefits after implementing CRM system.

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