Question: 1. Please try to illustrate this figure and explain how the absolute importance is calculated. (50 points) * HOWs vs HOWS Strong positive Positive o

1. Please try to illustrate this figure and

1. Please try to illustrate this figure and explain how the absolute importance is calculated. (50 points) * HOWs vs HOWS Strong positive Positive o Negative * Strong negative HOWS WHATS vs HOWS Importance to customer 1 = Minimum Strong relationship Medium relationship Weak relationship A = Competitor A B = Competitor B 9 3 Intranet compatibility 5 = Maximum Memory requirement X = Us O Availability R-3 conformt. Password X2 Database Interfaces Firewalls Competitive score 1 2 3 4 5 WHATS Reliable/resilient 9 BAX Accurate 10 . AB X Fast 7 B X A Responsive B X A Secure 8 X AB Remote links 6 A B Connectivity 5 B Scalability 2 A B X Absolute importance 98 48 72 54 9 90 54 78 Relative importance 1st 7th 4th 5th 8th 2nd 5th 3rd Technical difficulty 4 3 2 2 1 5 4 3 1 = easy, 5 = difficult

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