1. ________ power is the capacity to control and administer items valued by another.

A)Personal

B) Reward

C) Legitimate

D) Coercive

2. ________ feel good when they are received, and they contribute to the recipient's

A)Conditional strokes

B) Compromising strategies

C)Positive strokes

D)Confronting strategies

3. In the context of resolution strategies, the ________ strategy places great emphasis on accommodating the other party's interests.

A)forcing B) compromising

C)smoothing D) avoiding

4. Which of the following statements is true of conditional strokes?

A) They are offered to employees if they perform correctly or avoid problems.

B) They may make a person feel good, but they may be confusing to employees because they do not indicate how more strokes may be earned.

C) They feel good when they are received, and they contribute to the recipient's sense of well-being and self-esteem.

D) They hurt physically or emotionally and make recipients feel less proud of themselves.

5. ________ is the process by which all ideas, even unusual and impractical ones, are encouraged without criticism or evaluation.

A) Social Loafing

B)Social facilitation

C)Consensus D) Deferred judgment

6. The alternative behavior that is in contrast to groupthink is ________.

A) Social Loafing

B) Polarization

C) commitment

D) Devil's advocate

7. An informal leader:

A) has limited power and does not work on complex tasks.

B) often engages in behaviors that sustain the group's cohesiveness.

C) makes the best formal manager.

D) normally emerges from outside the informal group.

8. Informal groups generally emerge at work on the basis of all of the following EXCEPT:

A) proximity.

B) common interests.

C)organizational goals. D) friendships.

9. One of the main principles of brainstorming is ________.

A) deferred judgment

B) egocentrism

C) social loafing D) social facilitation

10. In the ________, members are selected because they are experts or have relevant information to share and the time available to do so.

A) Delphi decision-making process

B) dialectic decision-making process

C) critical path method

D) program evaluation and review technique

11. ______ gives employees a greater sense of competence, because they can perform different kinds of work in different ways.

A) Task identity B) Skill variety

C) Task significance D) Autonomy

12. ________ are presented without any connection to behavior. A) Conditional strokes B) Negative strokes

C) Positive strokes D) Unconditional strokes

13. In an informal organization, workers may embrace a set of ________ different from those the organization expects of them.

A) beliefs B) attitudes C) sentiments D) all of these

14. Which of the following steps in the relationship-restoring approach involves the victim voicing the grievance? A) Acceptance B) Acknowledgement of error

C) Signaling the offense D) Appreciation

15. Which of the following statements is true about the factors of effective committees?

A) Leaders of committees lack the power and opportunity to select committee members.

B) When selecting members of the committees, leaders merely need to consider the members' interest level.

C) The primary role of the task leader is to sense the mood of the group and help members become aware of it.

D) A group of five members is often preferred for typical situations.