1	Problem	Improving Diversity and Inclusion in the Workplace
2	Problem Description	Short description of the problem.
3	Evidence of Problem	Describe the data or evidence of the problem symptoms, e.g. with Pareto chart (Exhibit 1).
4	Process Flow	Use a process flow diagram (with swim lanes) to describe the process (Exhibit 2).
5	Point of Cause (5 why?)	Use the 5 whys approach to identify the point of cause (Exhibit 3).
6	Root Cause	Describe the root cause(s) of the problem.
7	Problem Analysis	Use appropriate problem solving tools to analyze the root cause(s) of the problem (Exhibit 4: a, b, c, etc.). Select the appropriate analysis toolfor your data to convince the reader that you have analyzed the root cause(s) and that you have evaluated alternative solutions.
8	Short-term solution (Containment)	Describe short-term actions required to protect customers from encountering this problem.
9	Long-term solution (Countermeasure)	Describe actions required to solve this problem over the long term. Identify changes to the process you described in step 4using your process flow diagram(Exhibit5).
10	Implementation Issues	Identify implementation issues, resources needed and potential limitations of the proposed solution.