Question: 1. () process is a significant component of customer focus as it translates the organsations business objectives into action items for defining the value to

1. () process is a significant component of customer focus as it translates the organsations business objectives into action items for defining the value to be created and delivered to the customers.

A Customer care

B Value creation

C Customer life cycle

D Customer lifetime value

2. The Five Key-Commitments Model don't include the ( ).

A PEOPLE

B TASK

C CUSTOMER

D COMPETITOR

3. The organization is focused on in optimizing its production capabilities and optimal utilization of its enterprise resources. this is true for ( ).

A Production oriented approach

B Product oriented approach

C Selling oriented approach

D Marketing oriented approach

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