1. Propose three different quality management methods that you would use and explain how you would use them to study and improve the vaccination process in a temporary clinic booth set-up to vaccinate people against the flu at the beginning of the next flu season. Explain how your three methods of choice are related to each other and how they would complement cach other to identify some recommendations for improvement of the vaccination clinic. 2. If adding servers to a system always increases operating cost, why do grocery stores and banks open addition transaction locations when lines increase? Describe a situation in a healthcare delivery setting where this logic of adding servers when the line of patients increases would apply? 3. In chapter 11, as you read the Bradley Park Hospital story, consider question #11.2: What do you think of Shelia's earlier decision (cf. BPH #11.1 story) to place the stent grafts on a shelf with other items? 4. In chapter 13, as you read the Bradley Park Hospital story: read all three parts: 13.1.13.2, 133, and consider questions #13.2 and #13.3: a. If BPH had the financial resources and time to train OB/GYN nurses to work in the hepatology unit and vice versa, should it pursue this type of cross-training? Why or why not? b. Identify a way that Francine can address the overstaffing in the hepatology or obstetrics units that does not involve cross-training and sharing of staff