True/False
Indicate whether the statement is true or false. (QUESTIONS 1-20)

1.	CRM human factors principles and methods are intended for use by pilots and cockpit/flight deck personnel only.
2.	CRM is the intentional use of effective human factors principles and methods to reduce incidents and accidents.
3.	"Safety Culture" is defined as the short term value, priority and commitment placed on safety by every group at every level of the organization.
4.	When we are in conflict, it is best to avoid it because things will usually get better.
5.	The slices of cheese in Dr. Reason's model represent layers of defense that stop all risk and threats that lead to accidents.
6.	Skilled pilots and expert air traffic controllers are not vulnerable to normal human and system errors.
7.	Working together, people have different backgrounds, skills, wants, needs, emotions, and points of view that can lead to conflict.
8.	CRM is a normal behavior to be used only as an emergency procedure.
9.	Safety Culture is defined as the short term value, priority, and commitment placed on safety by every group at every level of the organization.
10.	Crew Resource Management is used by hazardous technology, high reliability and high performance teams.
11.	In a safety culture, to control "your" destiny is the essence of responsibility and basic requirement for safety success.
12.	In Crew Resource Management the "C" Zone, is "Another Tool to Support Expert Performance" in our work..
13.	CRM teaches that, to Control your Destiny is "the essence of responsibility and the most basic requirement for success."
14.	Human factors are the major cause of and contribute up to 80% of all aviation accidents.
15.	Airline flight attendants and maintenance workers are exempt from CRM principles and methods that will reduce incidents and accidents.
16.	Crew Resource Management requires individual performance working together as a team to ensure safety.
17.	In CRM Expert performance requires Commitment, Confidence, and Control. Raising either one will automatically raise the "Other Two".
18.	We call it the "C" Zone because all actions to operate in the "C" Zone start with the letter "C".
19.	In aviation, teams and team members working together do not experience conflict when performing operational duties.
20.	Human factors have no impact on the unsafe actions of individuals and teams that can cause accidents.
	MULTIPLE CHOICE. IDENTIFY THE CHOICE THAT BEST COMPLETES THE STATEMENT OR ANSWERS THE QUESTION (QUESTIONS 21-50)
21.	Human factors cause or contribute up to________ percent of all aviation accidents.
	a. 79%	c. 80%
	b. 95%	d. None of the above
22	CRM is the intentional use of effective human factors principles and methods to reduce.High-performance
	a. Flight delays	c. Passenger complaints
	b. Fuel consumption	d. Incidents and Accidents
23.	High performance teams and the people who support them include.
	a. Military Pilots	c. Surgical Teams
	b. NASA Astronauts	d. All of the above
24.	CRM was first called ____________________.
	a. Cockpit Resource Management	c. Company Relief Maintenance
	b. Cockpit Resource Mode	d. Cockpit Reserve Management
25.	CRM changed from a Reactive 2 step process to a Proactive _________step process to reduce incidents and accidents.
	a. One	c. Three
	b. Six	d. All of the above
26.	A ___________ Culture is a component of a Generative Safety Culture.
	a. Learning	c. Unplanned
	b. Planned	d. Strategic
27.	Human factors are the major cause of and contribute up to ___________ of all aviation accidents.
	a. 60%	c. 80%
	b. 500%	d. 10%
28.	Another component of a Generative Safety Culture is an ___________.
	a. Mechanical Culture	c. Individual Culture
	b. Informed Culture	d. Group Culture
29.	One component of a Generative Safety Culture is a ________Safety Culture.
	a. Mandatory	c. Just
	b. Spontaneous	d. Needed
30.	In Crew Resource Management high reliability organizations include.
	a. Real Estate	c. Auto sales representatives
	b. Deep sea diving	d. Airline and FAA organizations
31.	CRM principles and methods are intended to create .
	a. Reactive safety culture	c. Proactive safety culture
	b. Passive safety culture	d. Restricted safety culture
32.	A Proactive safety culture uses a ____________ process to address safety concerns.
	a. Two step	c. Four step
	b. Three step	d. None of the above
33.	CRM principles and methods are intended to improve ___________.
	a. Health issues	c. Individual factors
	b. Shift work	d. Employee pay
34.	A Reactive Safety Culture addresses aviation safety issues.
	a. After a pattern is established	c. After accidents have already occurred
	b. Only when there are fatalities	d. Only when reported by pilots
35.	Dr. James Reason's Swiss Cheese model when applied to aviation provides layers of defense against.
	a. Flawed airline schedules	c. Unfair work schedules
	b. Risks and Threats	d. None of the above
36.	"Safety Culture" is defined as the _____________, priority and commitment placed on safety by every group at every level of the organization.
	a. Condensed value	c. Enduring value
	b. Management value	d. Brief value
37.	CRM was started following the _________ fatal commercial aviation accident in history.
	a. First	c. Worst
	b. Safest	d. Appropriate culture
38.	A "Team" is a group of people working together to produce quality __________. "
	a. Individual fame	c. Statement
	b. Experience	d. Results
39.	A Proactive three step safety culture focuses on reducing aviation incidents and accidents.
	a. After they occur	c. After reports are completed
	b. Before they occur	d. None of the above
40.	A Generative Safety has _________ components.
	a. Three	c. Five
	b. Ten	d. Seven
41.	CRM principles and methods are also intended to improve ___________.
	a. Flight schedules	c. Shift scheduling
	b. Teamwork	d. All of the above
42.	The goals of CRM are to.
	a. Improve aviation safety.	c. Validate aircraft performance
	b. Improve flight delays	d. Eliminate airline cost overrun
43.	CRM principles and methods applied to safety in daily operations is considered.
	a. Optional activity	c. Discretionary
	b. Normal behavior	d. All of the above
44.	A Proactive safety culture is more effective than a __________ safety culture.
	a. Historical	c. Given
	b. Reactive	d. Wait and see
45.	CRM human factors principles and methods are intended to create clear and mutual understandings through open dialogues and builds on ____________ between team members.
	a. Communication	c. Respect
	b. Trust	d. All of the above
46.	Human factors also include error-prone conditions in "Systems" because.
	a. Of smart technology	c. They are computer-generated three-step
	b. "Humans" operate them	d. Systems are considered human
47.	The key to a safety culture is for all employees and groups at every level to act toward.
	a. A safety first environment	c. A carefree environment
	b. A passive safety approach	d. None of the above
48.	CRM also identifies ________________ as a hazardous technology.
	a. Law judges	c. Surgical teams
	b. Dentist	d. Truck drivers
49.	A Proactive safety culture attempts to address safety concerns.
	a. As they happen	c. Before they happen
	b. All at once	d. By ignoring them
50.	CRM human factors principles and methods are effective in daily operations only when used.
	a. Intentionally	c. In team performance
	b. In individual performance	d. All of the above