1. QFD (Quality Function Deployment) is used to help determine what will satisfy the customer a) True b) False

2.Robust design is a method that ensures that small variation in production or assembly does not adversely affect the product. a)True b)False

3. The "Make-or-Buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers. a) True b) False

4. The House of Quality is a graphic technique for defining the relationship between customer desires and product. a)True b)False

5.The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies, enhances, or detracts from the customer's expectation. a)True b)False

6.Faster product development is one source of competitive edge. a)True b)False