Question: 1. Quality Management includes , and Improvement. a. Performance; Analysis b. Conformance to Standards; Serviceability c. Durability; Performance d. Professionalism; Attentiveness e. none of the

1. Quality Management includes , and Improvement. a. Performance; Analysis b. Conformance to Standards; Serviceability c. Durability; Performance d. Professionalism; Attentiveness e. none of the above 2. All of the following are dimensions of quality, except: a. Reliability b. Testing c. Features d. Responsiveness e. All of the above are types of economic utility 3. Excessive variability in process performance often results in a. failures b. waste c. high cost d. success 4. in the organization must have an understanding of the basic tools of quality improvement. a. Quality Specialists b. Management c. Quality Engineers d. All of the individuals 5. A(n) is one of the primary techniques of statistical process control (SPC). a. acceptance sampling b. control chart c. design of experiments d. inspection

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