1.

Question 1

As a project manager, you're overseeing a product launch for coffee mugs. You have agreed with the manufacturer that before any agreement to purchase is made, the mugs need to be tested for durability. Which quality management concept does this task represent?

1 point

Quality control

Assurance standard

Quality planning

Quality assurance

2.

Question 2

During which step of the quality management process does a project manager evaluate whether or not the project is on track to deliver a high-quality product to the client?

1 point

Quality planning

Quality action

Quality assurance

Quality control

3.

Question 3

As a project manager, part of your job is to keep the project moving forward when any kind of issue arises within the team or from other stakeholders. Which of the following are situations where the customershould be informed about such issues? Select all that apply.

1 point

When your team is troubleshooting an issue that won't affect delivery

When the issue will cause a delay in delivery

When the issue causes a problem and you need the customer's input to resolve

When your team is testing a new workflow

4.

Question 4

During a user acceptance test (UAT), the users identify outliers that the original requirements didn't account for, such as an extreme use of the product. What UAT quality control step does this represent?

1 point

Edge cases

Unknown cases

Business cases

User error cases

5.

Question 5

Before running a process improvement experiment, a project manager needs to first identify processes to change and leave unchanged. What's the experiment-related term for the unchanged process?

1 point

Research group

Control group

Variable group

Comparable group

6.

Question 6

As a project manager, you use the DMAIC framework and are currently applying the Analyze step. What is involved in this step?

1 point

Monitor any updated processes established

Implement a reasonable solution to an identified problem

Identify the root cause of a problem and better understand the impact

Define the business problem, goals and resources

7.

Question 7

As a project manager, you've heard back from a customer who is not happy with product your company delivered. You decide to apply the PDCA process to fix the problem. What should you do in the first step of this process?

1 point

Identify the root cause and brainstorm solutions

Fix the problem

Compare results to the goal to find out if the problem is fixed

Fine-tune the fix

8.

Question 8

As a project manager, you work on a collection of projects and programs across the organization. What is the term for this collection of projects and programs?

1 point

Program

Portfolio

Project

Library

9.

Question 9

Your team has reached the end of a two-week sprint. During the sprint, there was a delay with two deliverables. What can you do as the project manager to investigate what the setbacks were?

1 point

Increase the budget

Pick up some of the work

Ask a program manager for assistance

Hold a retrospective

10.

Question 10

As a project manager holding a retrospective, you discuss the successes and setbacks of the project and compile a document with team member's feedback. As the project manager, how should you use this feedback?

1 point

Pick out the best feedback and assign awards to team members accordingly

Ask the program manager how to use the feedback

Create a plan that should be implemented for future projects

Pass it along to the team