1. ________ refers to the situation when various units within the firm can be seen as suppliers to other units within the firm.

A) Supply chain management B) Vertical integration

C) Operations management

D) Cross-ownership

2. ________ refer(s) to the reputation a country has for products it produces.

A) Country brand image B) National reputation C) Country-of-origin effects

D) Ethnocentric effects

3. Larson Financial Services, an international accounting firm, provides customers with tax advice. Which characteristic of international services is most likely an issue for Larson?

A) service intangibility

B) service perishability C) customer participation D) product bundling and compatibility

4. In today's age of quick communication, the location of a factory has little impact on a firm's ability to respond to customer tastes and preferences.

T or F?

5. The service sector is especially important in developing economies.

T or F?