Question: 1. Tell us about a time when you created and introduced to your team a new idea or improvement to their work. What steps did

1. Tell us about a time when you created and introduced to your team a new idea or improvement to their work. What steps did you take to implement the change? How did you assist your team members with adjusting to this change?

2. Give an example of a time you went out of your way to ensure a customer received the best possible service from you and your organization. What was their reaction?

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