1. The 5 Why Method:

	A.	is a brainstorming tool.
	B.	seeks to understand the root cause of a problem.
	C.	is used to define a problem.
	D.	always uses 5 consecutive Why? questions.
	E.	A and B only
	F.	All of these choices

5. Which of the following tools is NOT typically used to develop the content depicted in a cause-and-effect diagram? (select the best answer)

	A.	Group brainstorming
	B.	5 whys/why-why analysis
	C.	Affinity diagram
	D.	Individual brainstorming

8. The cause-and-effect diagram only includes the root causes of the problem.

True

False

11. The categories used in a cause-and-effect diagram should NOT be

	A.	any categories related to the potential causes of the problem under investigation
	B.	the 5 Ps
	C.	the 7 Ms
	D.	a fixed set of categories that cannot be changed