1. The avoiding conflict style creates a ____ situation because the conflict is not resolved.

a. win-lose

b. lose-lose

c. win-win

d. you win some, I win some

2. Which of the following is a disadvantage of the forcing conflict style?

a. Giving in may be counterproductive.

b. Conflicts do not get resolved.

c. Overuse leads to hostility and resentment.

d. Counterproductive results.

3. Which of the following statements about criticism is NOT true?

a. Group of answer choices

b. It is generally effective in getting people to change their behavior.

c. It is a judgment of whether the person is right or wrong.

d. Placing blame, embarrassment, and focusing on the person are types of criticism.

e. The more criticism that employees receive the more defensive they become.

4. As Jim's leader, you have noticed that he is low on involvement and high on critical thinking, and you have concluded that Jim is a(n) ____ follower.

a. alienated

b. conformist

c. passive

d. pragmatic

5. Individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization is known as:

a. followership.

b. synergy.

c. organizational citizenship behavior.

d. impressions management.

6. The ____ follower is someone who is high on critical thinking and involvement.

a. alienated

b. conformist

c. effective

d. pragmatic

7. The degree to which members form close social ties with the group and how it subsequently influences interactions within and between group members is known as:

a. social identity.

b. dyadic theory.

c. followership.

d. social capital.

8._____ involves the creative cooperation of people working together to achieve something beyond the capacities of individuals working alone.

a. Synergy

b. Functional teamwork

c. Groupthink

d. Virtual teamwork

9. All of the following occur with groupthink EXCEPT:

a. dissenting views are suppressed in favor of consensus.

b. the group often becomes more concerned with striving for unanimity than with objectively appraising different courses of action.

c. the group culture values getting along more than getting things done.

d. decisions are agreed upon on the basis of their merit.

10. Organizational characteristics that favor team creativity include all the following EXCEPT:

a. a commitment to team diversity.

b. inter-team rivalries are encouraged.

c. flexible operating procedures.

d. individual-centered recognition and reward programs.

11. Team cohesion is increased when:

a. team members share similar attitudes and values.

b. there is low team efficacy.

c. the organization discourages interteam competition for rewards.

d. top management gives high praise and recognition for individual accomplishments.

12. Which of the following is a characteristic of an effective team?

a. A team charter developed by top management.

b. A team charter developed by team members.

c. Goals set by top management.

d. An independence among members.

13. Which of the following statements regarding functional teams is NOT true?

a. The structure of the functional team is generally more hierarchical.

b. A drawback is that workers suffer from boredom due to the repetitive nature of their jobs.

c. Rivalry often happens between functional teams that do not interact with each other.

d. The use of functional teams has increased over the years.

14. ________ is the degree to which people's lives make emotional sense and to which the demands confronted by them are conceived as being worthy of their energy and commitment.

a. Stewardship

b. Personal meaning

c. Servant leadership

d. Vision

15. All of the following statements are true of both stewardship and servant leadership EXCEPT:

a. they place the focus on serving instead of leading.

b. they believe in empathy, kindness, empowerment, and respect.

c. they believe that leadership has more to do with placing others' needs above the needs of the leader.

d. they call for a moderate amount of selflessness.

16. In terms of leadership, which of the following characteristics should a vision have?

a. Idealized view of the future, which is better than the present.

b. Distinction between the status quo and the way things cannot be.

c. Should help followers accept present realities.

d. Should be open to suggestion.

17. The key to successful stewardship is based on all of the following values EXCEPT:

a. a strong teamwork orientation.

b. effective listening.

c. equality assumption.

d. rewards aligned with performance.