1. The "bottleneck" is important, because it can ______

	a.	determine the capacity
	b.	indicate what to work on
	c.	indicate what to leave alone
	d.	All of the above

2. In the discussion on outsourcing, it was noted that scale is helpful. Therefore, outsourcing_______ tasks can be more trouble than it is worth.

	a.	Big
	b.	Small
	c.	Both A and B
	d.	Neither A or B

3. To realize the best worker efficiency and the lowest waiting time for customers, it is

	a.	Better to have several larger facilities than fewer small facilities
	b.	Better to have a few large facilities than several small facilities
	c.	Better to have no large facilities and several small facilities
	d.	Better to have equal numbers of large and small facilities

4. The disadvantage of decoupling can be exaggerated by:

	a.	Increased idle time
	b.	Improper implementation and a lack of strategic focus
	c.	Lack of actual personnel reduction
	d.	Duty overlap

5. Decoupling sometimes increases costs, because:

	a.	Increased idle time
	b.	Increased facility costs
	c.	Increased labor costs
	d.	All of the above