1

The difference between an arbitrator and a mediator is that

Multiple Choice

a mediator is a neutral third party, while an arbitrator is a member of the union.

a mediators solution to a labor dispute is enforceable, while the arbitrators solution is nonenforceable.

an arbitrators solution to a labor dispute is binding on the participants, while a mediators solution is not binding.

an arbitrator is a neutral third party, while a mediator is a representative of management.

an arbitrator is a representative of management, while a mediator is a representative of the union.

2

In which of the following scenarios is a business least likely to survive?

Multiple Choice

when a business continually alters, adapts, and develops products to keep pace with changing customer needs and wants

when a business finds out what consumers desire and then develops goods, services, or ideas accordingly

when a business views the customers perception of value as the ultimate measure of work performance and improving value

when a business focuses only on customer satisfaction and not on its own objectives, such as boosting productivity

when a business sells ideas, benefits, philosophies, and experiencesnot just goods and services