1. The PREA survey focuses on three areas:  financial performance, productivity and management practices.  This survey seems to focus on improving operations from a management perspective.  If you could add to the survey, what things would you include to improve things from an employee perspective?

2. What limitations would this survey have for Prudential Real Estate offices?

3. If you were the owner of one of the Prudential Real Estate offices and received your survey results back, explain how you communicate the results to the employees in your office.