1. There are two axes on the product-process matrix. Which of the following best captures both?

answer choices:

Customization and volume

Volume and cost

2. You're looking to have your Range Rover's 100,000-mile service performed; this includes an oil change, transmission fluid change, new spark plugs, and an air filter change. You know of five service centers that perform all of these services. Of these, you choose to go to the Range Rover dealer, because it uses only OEM components in its services, which are generally regarded as having the best reliability and longevity.

In this example, you see product variety is as a(n)

Group of answer choices

Order qualifier

Order winner

Competitive priority

Competitive capability

Question 101

In a supply chain, the term "downstream" is derived from the flow of _______

Group of answer choices

Goods & services

Information

Money

Suppliers

Customers

Question 111

The supply chain for gasoline would best be described as ________

answer choices:

Functional

Responsive

Efficient

Innovative

Question 121

The organizational department that is in charge of finding, screening, and negotiating prices with suppliers is typically called _______

answer choices:

Procurement

Logistics

Reverse logistics

Distribution

Warehousing

Process divergence and cost

Customization and batch size

Customization and process divergence