1) There are two axes on the product-process matrix. Which of the following best captures both?

A) Customization and batch size

B) Customization and process divergence

C) Volume and cost

D) Process divergence and cost

E) Customization and volume

2) The services provided by a physician are best described as which of the following:

A) front office

B) low contact

C) job shop

D) back office

E) make to order

3) In a supply chain, the term "downstream" is derived from the flow of _______

A) Goods & services

B) Money

C) Information

D) Suppliers

E) Customers