1) Total quality management programs (TQM) typically are based on a very specific deadline to complete the program. A) True B) False

2) Which of the following is not one of the major areas of the ISO 14000 standard? a) Management systems b) Operations c) Environmental systems d) Resource management

3) The dimensions of quality are the same for both products and services. Multiple Choice a) True b) False

4) Six Sigma is a more sophisticated approach to problem solving that the PDSA cycle. It is an easier program to implement due to the fact that there are no statistics involved in six sigma. Multiple Choice a) True b) False

5) Which of the following approaches, is the broadest problem solving framework to support TQM? a) Process flow diagrams b) Benchmarking c) The PDSA cycle

6) Total quality management programs (TQM) typically are based on a very specific deadline to complete the program. Multiple Choice a) True b) False