1. Training Modules. Based on what you learned about program design, consider changes you would make to improve the training program. Specifically, consider the design of the program. There are three training sessions, but they are all the same. The only difference is when the training session will be offered: morning, afternoon, and evening. Each session will last for three hours and approximately 20-40 employees will attend.

Develop a training module that explains what the training participants should do during the three hours. For example, should they listen to presentations? Do role plays? Read and discuss case studies? Create a table similar to this one:

Notably, the table below is for illustration purposes only. Do not use any content from the table in your assignment. Using content from the table is considered plagiarism and you will receive a zero on the assignment. You are required to create your own training modules.

Time Spent (180 mins or 3 hours) Training Module Description Training Overview & Icebreaker Hotel Guest Metrics Trainees will listen to a presentation that describes the purpose, goals, and overview of the training session. Trainees will complete an icebreaker activity - 15 mins. specifically, they will state their name, position title, and describe their best guest experience at a hotel. Trainees will listen to a presentation about the metrics the hotel uses to evaluate the 15 mins experiences of hotel guests. Trainees will learn about specific strategies they can use to improve the guest experience. Specifically, they will learn about the following strategies they 45 mins can use (1) during guest check-in, (2) at the hotel restaurant, (3) when a guest complains about their hotel room, and (4) during guest check-out Trainees will participate in role-plays - including checking in guests, servicing guests at the hotel restaurant, responding to a guest complaint, and checking out 90 mins guests. During the role-plays they will be evaluated and rated on their interaction with guests Trainees will complete a quiz about the Hotel Guest Strategies Hotel Guest Scenarios