Question: 1. True or False The key to dealing with difficult and combative people is to try to teach them a better way to behave. 2.

1. True or False The key to dealing with difficult and combative people is to try to teach them a better way to behave.

2. True or False Most people have been 'difficult' at work at one time.

3. True or False If you feel you may be physically harmed by a combative client, the first thing you should do is take the person by the arm and force him to sit down.

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