Question: 1. Trust, commitment and customer satisfaction are the pillars to building customer loyalry Enumerate through different examples, keeping the case in context. 2. 'Delivering customer

1. Trust, commitment and customer satisfaction are the pillars to building customer loyalry Enumerate through different examples, keeping the case in context.

2. 'Delivering customer value has a strong linkage to generating long-term customer loyalty Provide arguments from diverse sectors supporting the statement.

3. Relevance, experience, engagement, personalisation are some terms gaining importance in the current age for customer acquisition and retention. Explain how these have added new dynamics to the game of building brand loyalties.

4. Customer relationship management (CRM) process aims at enhancing customer loyalty. Wna are the various initiatives on the establishment of customer connect, management ot c investment in technology, and people development being taken by organisations today 10r effective CRM strategy?

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