$1.$ Using either the company you currently work with, one you are familiar with because of past employment, or one that you can research online, give examples of how the company you select tracks$/$calculates the following $6$ metrics $($see Note $3,$ below, if you cannot find examples for a particular metric$).$

a$.$ Customer satisfaction

b$.$ Service quality $($if the company$$s offerings do not have an important service component, this metric may not be tracked. If it is not tracked, please refer to NOTE $3,$ below$)$

c$.$ Customer loyalty $($or net promoter or another similar metric$)$

d$.$ Customer behavior $($may be customer acquisition, customer retention, page visits, or other meaningful metric related to customer behavior$)$

e$.$ Customer lifetime value

f$.$ Firm Performance $($profitability$,$ value, or another meaningful metric$).$