1. What are some documenting processes provided by QMS to control and improve operations, drive innovations and achieve objectives. (Please check the appropriate 4. If you miss one no points). B. quality manual C. internal audits D. ISO 9000 family of standards A. quality policy E. TQM 2. Which procedures are the focus of the ISO 9000 family of standards to ensure consistency of operations and performance in production and service delivery processes, with the aim of continual improvement, and supported by fundamental principles of total quality( please check the appropriate 3. If you miss one, no points). E. evaluating D. creating B. documenting A. developing C. implementing 3. Which among the cited methodologies provides a basic framework for developing, testing, and implementing changes to any process that will lead to improvement. A. PDCA B. PDSA C. DMAIC D, DMADV 4. Contrasting the features of the cited philosophy, which between the two focuses on improvement with little financial accountability? A. Six Sigma B. TQM 5. Identifying the difference between TQM and Six Sigma, which between the two is owned by business leader champions? A. TQM B. Six Sigma