Question: 1. What are the 4 Steps in a Negotiation Process? and please explain the importance of each step. Include at least one reference and one

1. What are the 4 Steps in a Negotiation Process? and please explain the importance of each step. Include at least one reference and one in-text citation.

2. please explain how emotion impacts effective negotiation. Include at least one reference and one in-text citation.

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